KRA runs a free kra pin checker service and which requires that you have your national id card.

Scan your original ID (from a cyber or office) and send an email saying you can’t recall you pin and that you need them to send it to your email to Kra guys will respond within a few hours and voila, you will have your long lost kra pin back.

Call using the following official kra itax contacts if there’s delay:

Telephone (landline) +254 (020) 4999 999 /+254 (020) 4998 000
KRA Mobile number +254 (0711) 099 999
KRA Customers Email:

Contact KRA on social media

Get in touch with KRA via their very active social media handles.

Go to kra itax customer care kra facebook page or kra twitter handle and again, scan and send your ID to their inbox requesting them to send your pin via facebook/twitter.

Go the Nearest Huduma Centre

Walk into any huduma centre and ask assistance recover lost kra pin number

Visit KRA Offices

Kra has offices scatted all over the country. A the staff for assistance to recover lost KRA pin

For physical visits, remember to carry your original National ID since it will be used to verify your identity.